Quality Assurance

Quality Assured Services

We are here to try and improve people’s lives in whatever way we can; so we always think about how we can do things better, go the extra mile, and make things possible. We are passionate about achieving better results every time.

For your protection and peace of mind AMG is regulated by the Care Quality Commission & Care Inspectorate Wales. The Care Quality Commission (CQC) & Care Inspectorate Wales (CIW) inspect and report on all social care services in England and Wales. As the social care watchdog, their mandate is to raise standards and stamp out bad practice, making social care better for the people receiving it.

The inspection consisted of an unannounced visit to our offices plus contact with current customers and employees.

But we don’t just rely on CQC & CIW inspections to ensure maintenance of the highest quality services.

We are an ISO9001 registered company and we have our own Quality Assurance Team who regularly visit every area of our business providing feedback and, where improvement is required, agreeing and monitoring the implementation of an action plan. This is a unique strength of AMG and ensures continuity of quality services in EVERY area of our operation.

We are also regulated by Local Authorities that we contract with, to ensure that we are complying with contract elements regarding quality.